Role and Responsibilities:

As an Operations Manager of Global Crew Hosting you will spend a significant part of your time in the following areas:

• Work close with employees of the Global Crew Hosting Operations team, responsible for maintenance and support of Crew & Network Operations Hosted Production, Test and DR Environments
• Guide and support the Operations team on adoption and execution of processes and standards
• Resource planning and task distribution
• Develop and track KPIs regarding Operations
• Provide input to the sales process regarding cost/revenue of operations
• Drive growth & development, motivation and employee satisfaction
• Establish and improve team collaboration culture within and across the Hosting teams and departments
• Line Management tasks (1:1 with employees, performance evaluation, administration)
• Revise and track SLA/SLO
• Participate in Customer escalation meetings
• Participate in relevant Stakeholder meetings, convey and guard the Global Crew Hosting operations strategy
• Identify and manage risks of Operations
• Coordinate with the Architect/CDC and Deployment team
• Organize & Host Alignment Meetings
• Assist in talent recruitment and onboarding
• Take ownership of and drive the Change Management Approval process

Basic Qualifications:

• 10+ years of work experience, of which 5+ years in Aviation-IT/Aviation Software industry
• 3+ years of experience as a Team Lead or (Project) Manager position

Other required attributes:

• Understanding of Operations
• Strong organizational and people skills
• Excellent communication skills, written and spoken. Fluent in English
• Ability to perform under high pressure
• Takes initiative and has good presentation skills

The successful candidate will also demonstrate some of the following:

• Knowledge of Boeing/Jeppesen Crew & Network Operations solutions, applications and dependencies
• Knowledge of Crew Hosted Environments
• Technical knowledge of Networking/Infrastructure/Virtualization
• Jira, Primavera Reports
• Project Management
• Procurement processes
• Experience in Leading Change (Change Management)
• Demonstrates high level of of Seek, Speak and Listen skills